ZERO CUSTOMER CARE

I am waiting for a delivery from MTN being sent through DSV. Firstly they called me 2 days late when calling to arrange my delivery. THEN they give me a delivery date 2 days past when I should be waiting for my order but OKAY i'll wait. On the day I am waiting for the delivery ALL day and nothing...I call to get an update to be told the driver has indicated they have faulty biometrics equipment so they cant make the delivery BUT NOONE calls to update me when i am WAITING JUST for DSV to arrive! I then ask okay so when will this delivery happen and get told no they need to reschedule delivery, so when will someone contact me to do this???? and basically the answer is NEVER not until I had to call to do this! AND because I call at the end of the day when THEIR DELIVERY never happened I get told we cant schedule for the next day because tomorrow deliveries are already closed! NO that is not the answer I should get. If you miss my delivery today, the deliveries you should priorities for the next day are the ones you missed the day before!!!! COMMON SENSE! You inconvenienced me one day waiting for you and now you cant help to make sure i have less hassles! TERRIBLE CUSTOMER SERVICE!