ZERO COMMUNICATION - DOESN'T MATTER WHAT MANAGEMENT LEVEL YOU'RE TRYING TO DEAL WITH

You know what they say, the fish rots from the head, and I've tried raising my complaints by going up the management ladder, and yet here I sit and wait for the Regional Manager of Durban to contact me. I've tried for the GM of Durban to contact me since Monday, but my calls are being avoided, and the ops manager avoided me until I asked the receptionist for the RM's number.

Here's the thing, I have more than one complaint this week alone against DSV. 1) I'm waiting for a credit note on an overbilled invoice. I was billed double what I should have been. 2) I ordered a pickup on Monday from a supplier in Johannesburg. The supplier reached out yesterday to let me know that the parcel hasn't been collected. DSV said the collection was stuck in a loop because they weren't really clear on the collection address and didn't bother to contact me or the supplier to confirm. 3) I had 100kgs of consumable products delivered to me. Every single one of the 10 boxes was severely damaged by DSV staff, causing the bags inside the boxes to split open and spill the products all over the boxes rendering the goods unusable. DSV were notified immediately on Monday. I'm still waiting for any kind of resolution.

It's also been over an hour since trying to now reach the RM. The GM took 3 days and I still haven't spoken to him. The Ops Manager promised to get my rep to call. Looks like no one will actually take the call. This fish doesn't have far to go before it's rotten throughout.

If only Globeflight and Marcelino were still in charge of our account.