YOUR SERVICE IS A NIGHTMARE

Why does MTN think we deserve the treatment and service we get from DSV???

I concluded my orders with MTN on Monday, 6th of May and all that I awaited was confirmation on when DSV would deliver my orders. I received calls and SMS confirmation that my orders would be delivered on Wednesday the 8th of May between 1 and 3 pm. At 4 pm, I had heard nothing from the driver and I then called DSV and the agent then called the driver who then said he was running late and would get to me by 5:30 pm. Needless to say, the orders were not delivered on that day and the next day when I called DSV again at 7 am, I was told the driver logged a call that the delivery was unsuccessful, yet he did not try to call or SMS me. I then was told my delivery would be rebooked to the 10th of May, again between 1 and 3 pm. The driver arrived at my place at 2:45 pm. However, this time around I was unable to get my order because my biometrics failed and there was no second/alternative option to authenticate me for my delivery. To say I am inconvenienced by this, would be an understatement. Technology is not perfect and bound to have glitches, so I would think DSV knows how to bypass or put in alternative measures to this. I have spent a whole week and now a weekend too, without my stuff, that I pay for and that I desperately need for both my work and personal life. And who knows how much longer I will need to wait for this to be resolved next week. DSV you can do better, this is utter NONSENSE.