Your driver Tebogo is nonsense

Item: DSV Road
Rating: 1
Author: Hemiah K

i had the most attrocious experience.

so i ordered my FNB credit and debit cards at the same time.For some reason though they arrived at different time. i got the credit card 2 weeks ago and the cheaque accout was SUPPOSED TO BE TODAY.

Today Tebogo(driver) literally callled me 3 times, i call him back after a total of 2min as i had to walk to reception.during the call he tells me he has left and i'm like how when its only been 2min? he didn't even speak to reception for them to contact me. he flat out told me he wont be coming back.

i call the helpdesk and withing that discussion i am told that he is now at nedbank and that if i want my card i must go to him(this is drive) which i dont understand, how are you a courier company but i the client m fetching my goods from you?

suffice to say i then escalated to Mduduzi(very helpful) unfortunately we had to come to an agreement for the card to be delivered next tue however this is really not on, so i dont have a card because the driver wanted to knock off early?2 minutes isnt considered a wait

Helpful (0)

Replies (3)

DSV Road's replyOfficial

16 Nov 2018, 14:41

Good day Hemiah,

Thank you for your valuable input into our services.

Please accept our sincere apology for the inconveniece caused and we have escalated this to the relevant team to address this with the driver and also be in contact with you.

Kind regards,
DSV Management

DSV Road's reply16 Nov 2018, 14:41

Official

Hemiah K's updateReviewer Update

16 Nov 2018, 15:55

I have received my card, the new driver went to reception and asked them to contact me(i was in a meeting but i got the call) the initial driver failed to do this. i guess he just didnt feel like delivering my card. none the less, id like to Thank Sibusiso(2nd driver) and Mduduzi as i feel they really went beyond and helped resolve this issue which happened

Hemiah K's update16 Nov 2018, 15:55

Reviewer Update

DSV Road's replyOfficial

16 Nov 2018, 16:42

Dear Hemiah,

We are glad you were able to get assistance from Sibusiso and Mduduzi. We will still get to the bottom of the experience you have received initially.

Thank you once again for letting us know.

Kind regards,
DSV Management

DSV Road's reply16 Nov 2018, 16:42

Official