JvdB
Johan van der Bergh
1 reviews | Active since Mar 2012
22 Oct 2015, 09:52
Wrong delivery
So, after 3 days I can still not trace the delivery of my British Airways credit Card, which according to Mounties, was delivered at my office on Monday19th of October. Contrary to instructions, the card was given to anybody, not myself or the elected stand in and now nobody knows where the card is. And nobody at Mounties or British Airways are willing to assist. They keep on blaming each other. Now, I am without a card and nobody want to assist. I am really disgusted at the level of service. Who in Mounties gave them the authority to hand my credit card to anyone. Not happy at all!!!
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DSV Road's replyOfficial
22 Oct 2015, 14:47Hello joe069,
As UTi Mounties, we would like to apologise for the service that you recently experienced with regards to the delivery of your British Airways credit card.
We have located the recipient of your card and confirmed with you that your card was successfully delivered to you today. Please accept our apologies for the delay.
We value and thank you for your feedback, as this allows us to look at our service and provides us with the opportunity to improve.
Regards
UTi Management
As UTi Mounties, we would like to apologise for the service that you recently experienced with regards to the delivery of your British Airways credit card.
We have located the recipient of your card and confirmed with you that your card was successfully delivered to you today. Please accept our apologies for the delay.
We value and thank you for your feedback, as this allows us to look at our service and provides us with the opportunity to improve.
Regards
UTi Management
Best regards,
DSV Road's reply22 Oct 2015, 14:47
Official
Hello joe069,
As UTi Mounties, we would like to apologise for the service that you recently experienced with regards to the delivery of your British Airways credit card.
We have located the recipient of your card and confirmed with you that your card was successfully delivered to you today. Please accept our apologies for the delay.
We value and thank you for your feedback, as this allows us to look at our service and provides us with the opportunity to improve.
Regards
UTi Management
As UTi Mounties, we would like to apologise for the service that you recently experienced with regards to the delivery of your British Airways credit card.
We have located the recipient of your card and confirmed with you that your card was successfully delivered to you today. Please accept our apologies for the delay.
We value and thank you for your feedback, as this allows us to look at our service and provides us with the opportunity to improve.
Regards
UTi Management
Best regards,