AB
Anzelle B

1 reviews | Active since Dec 2016

06 Mar 2020, 18:44

WORST SERVICE PROVIDER EVER

-50* stars!! I received BOTH a call and sms confirmation that my phone will be delivered today (6 March 2020). 4pm I phoned again to confirm if the delivery will still take place and I was reassured that the driver is on the way. 17:15pm I had to phone AGAIN to query delivery. The operator that I spoke to said she will phone me right back and up to now (NO CALL) I phoned MTN customer care (hahahahaha they don't care about the customers) the operator told me I can phone back tomorrow morning (Saturday) to follow up! (BIG JOKE - THEY ONLY OPERATE M-F 8-5) Third lie of the day!!! To make matters worse is the previous time I did the "online upgrade (convince se gat) I had the same issue with delayed delivery and excuses!!!

0
Replies (1)
DSV Road
DSV Road's reply07 Mar 2020, 14:03
Official
Good day Anzelle B, 

We sincerely apologize for the level of service that you have received and for the inconvenience caused. 

We have sent your complaint to the relevant team for investigation.

They will be contacting you shortly to resolve your delivery query.
 

Kind Regards,

DSV Management