Worst Service Experience with DSV Couriers

I am writing to express my extreme disappointment, frustration, and distress caused by the appalling service I have received from your DSV. Despite making five separate appointments for the delivery of my package, your team has failed to deliver it each and every time.

The reasons for these failures are nothing short of astonishing:

- Package was opened and sent back to MTN for repackaging. - Package dispatched to the wrong vehicle that doesn’t service a certain area. - Package not dispatched in today's delivery. - Failing to deliver the package with no communication as to the reason why. - No one pitches up to the delivery point.

What's even more infuriating is the amount of time and effort I've had to invest in continuously calling in to make new appointments, only to be let down again and again. I've had to plan my entire day around these scheduled deliveries, ensuring that I'm at the venue at the exact time, only to be left waiting for a delivery that never arrives.

To make matters worse, the package in question is a matter of urgency, and the delays have caused me significant distress and anxiety. I'm appalled that your company seems to be completely oblivious to the impact that your failures are having on my mental well-being.

Today's experience was the final straw. After being placed on hold for ten minutes, the service consultant informed me that my package would be delivered after hours between 5-7 pm. Yet again, no one showed up.

HOW CAN YOU TREAT A CUSTOMER LIKE THIS???!!!