Worst service ever!

We did a upgrade with MTN on 30 July 2021. The phone has been with DSV Ladysmith branch since 04 August 2021. We phoned mtn to ask where the package is on 10 August 2021 and they said that it is with DSV already. They put me through to DSV. After being on hold for about 10 minutes, they said that the phone is with ladysmith branch and they will phone us to arrange delivery. On 12 August 2021 still no call from DSV so we call them again. Spoke to a person from head office and they put me through to Ladysmith branch again! This time I am on hold for a long time and wasting all my airtime AGAIN just to get asked to enter my number for a call back. I entered my number and # to get a call back but still they did not even call back yet. This is the worst service I have ever seen! Would not recommend to anyone. MTN needs to find another logistics company before they lose all their loyal customers!