Worst Service Ever

<p>Please note this has been sent to Maria Ramos at ABSA.</p> <p> </p> <p>Hi Maria</p> <p>I am getting no response from your delivery company? Is this acceptable and the standards ABSA accept?</p> <p>I am still sitting without my credit card.</p> <p>Please see below my complaint on Bad Service SA.</p> <p>DSV Mounties promised to deliver my credit card on Wednesday 30 November, I waited till 8:00pm that night and no one had arrived at the office, the next day I called them and they said there was no one at the office it was undelivered which was a lie because I waited till 8:00pm, they then said they promise it on Thursday 1 December but they are unsure what time, no body arrived. Today Friday 2 December they said it will be delivered betweeen 11:00am and 1:00pm, no one ha arrived, I called and the person who helped me said he cant get hold of anyone in Cape town or the driver. M y debit orders are going off and being returned as I cannot do transfers, ABSA is calling me to make my credit card payment which is behind now which I cannot pay, who is going to pay for the extra bank charges on the returned Debit orders and who is going to explain to my credit providers why the payments was rejected and now I have to search for the details to pay these accounts directly. I keep calling DSV Mounties asking for a manager to call me and I get no response, I even offered to collect the card and they said its not allowed for security reasons. Please note all their phone calls are recorded. I please want to notify ABSA to not use them for any deliveries anymore and if this does not get auscultated to ABSA I will email it to Maria Ramos to stop using DSV Mounties for deliveries. Please ask them to explain and respond immediately.</p>