Hellopeter
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oG
odette G

1 reviews | Active since Oct 2018

19 Oct 2018, 07:24

WORST SERVICE

MY new phone was supposed to be delivered between 2-4pm 18 October 2018 at work. I confirmed 3 times, where i was told the driver will be here before 4pm. I waited at work alone until `16:25pm and nothing, no delivery and no call to apologize or advise that the driver is late. WORST service ever.

0
Replies (3)
DSV Road
DSV Road's reply19 Oct 2018, 08:02
Official

Good day Odette,

We sincerely apologize for level of service that you have received and for the inconvenience caused.

We have send your complaint to the relevant team for investigation, you will be receiving a call shortly.

Kind Regards,

DSV Management

Best regards,

oG
odette G's update19 Oct 2018, 08:06
Reviewer Update
If my phone is not delivered to my work by LATEST 12:00pm TODAY. I will cancel the contract with Buy-Mondo and you can explain to them why i have cancelled.
DSV Road
DSV Road's reply22 Oct 2018, 12:23
Official

Good Day

Thank you for notifying us about your recent experience with DSV Mounties.

We sincerely apologise for the delay in delivery your parcel.

We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.

Your parcel has since been delivered as arranged.

We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.

Regards

DSV Management

Best regards,