MS
Matthew S

1 reviews | Active since Oct 2023

28 Nov 2023, 16:31

Worst service

So about a 2 Months ago I wrote a review on bad service from DSV deliverying my Makro order. Long story short, the driver claimed that the number was wrong on my profile and I was not reachable, I then reached out to Makro and they said my order was sitting at the depot and I had to fetch it myself at DSV.

After writing a review agent 1 reaches out to me on the number that the driver claims was wrong and tells me she will investigate as to why the driver did not complete delivery.

2 weeks go by and I have not heard back from agent 1 and then write another bad review explaining the situation and agent 2 then reaches out to me and says she is sorry and will see what happaned here and why the previous agent did not get back to me.

now a month has gone past and I have not heard back from agent number 2. I am writing to warn you all that DSV is the worst, their customer service is lacking obviously, and getting orders to you is not a priority to their drivers.

I started ordering my Makro orders for pick up and I suggest that you do not use Makro delivery or DSV whatsoever.

0
Replies (1)
DSV Road
DSV Road's reply28 Nov 2023, 17:06
Official
Good day   We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.  They will be contacting you shortly to resolve your delivery query or attend to your query requirements.  Kind Regards, DSV Management