Worst delivery company of the year

I app**** for my fnb bank card and was told that dsv would deliver. Got a call from them on the 31st of Jan saying they were confirming my details and would deliver in 3 to 5 days. Then on the 6th my card was out for delivery no sms notification,no email and no phone call from dsv to notify me of delivery. I then decided to call them this morning and was told that the card was back at the dsv office when I asked Thobile Duma the agent she said she doesn't know why the card was not delivered. How unprofessional. I then asked to speak to a supervisor and was told that he was on another line and would get back to me. I'm still waiting for that call. What baffles me is why would fnb trust such a company to deal with it's clients since they can't deliver simple cards. The worst thing is you can't even collect your own parcel from dsv as they say it's not allowed but they also can't perform a service that they get paid to do.