Worst customer service!!!!!

Pathetic, horrible customer service. I was expecting a delivery on the 23rd of December 2025 and the driver didn’t pitch. Nobody bothered to call me and re-arrange a delivery, I had to call and find out what happened. I rearranged for them to deliver today the 29th December, the driver gets here and advised my finger prints are not going through. I called dsv. Spoke to Kemoabetswe and Makhadzi whom don’t really know the meaning of a 1st call resolution. They told me there’s nothing they can do I must call MTN. Why are clients supposed to be the ones calling and fixing such instead of these agents doing it themselves ???? I don’t want that order anymore, I called MTN and their options are not getting me to speak to an agent. I just want to cancel!!!!!!!!