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Shawn T

1 reviews | Active since Dec 2024

09 Dec 2024, 15:28

Worst Courier Service in South Africa

Honestly the worst experience I've ever encountered with a courier service. I was not surprised when I saw the countless other 1 star reviews complaining about this company. I can't believe that an establishment of this size is still operating with this level of customer service. I was meant to receive my delivery on Thursday the 5th of December, nothing received and no updates were given that day. The next day I still didn't receive anything so I decided to call and inquire about the situation. I was told that the driver "tried" to deliver that day which was complete nonsense as I was home both days waiting to receive the delivery. The driver even **** and said he tried calling me, but this was completely false as I have trucaller and received no calls at any point on that day. I told them that their driver was lying and offered to show my phone records to prove it. They then asked me If I would be home on the Saturday to receive it, I said yes. Guess what, still no delivery. Its now late on Monday afternoon - 4 days after and still no delivery, no updates and I cant even get anyone on the phone to tell me what is going on. Shocking service. I would never recommend this company to anyone. Save yourself the hassle and just use CourierGuy

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Replies (1)
DSV Road
DSV Road's reply09 Dec 2024, 15:36
Official
Good day , 
 
We sincerely apologize for the level of service that you have received and for the inconvenience caused. 
We have sent your complaint to the relevant team for investigation. 
 
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. 
 
Kind Regards, 
DSV Management