Worst courier service

The service from DSV is nothing but **********. I received notification for my FNB card to be couriered by the 22nd of October, despite numerous arrangements on when to deliver the card and also WHERE,, my card was only received on the 31st of October. My proof of address as well as my ID was taken by the courier for FICA purposes, which has been revealed today, that IT WAS NEVER DONE, putting my salary, WHICH WAS PAID TODAY, on a hold!! You cannot imagine the frustration. The couriers are so rude and nonchalant, I wont be surprised if this was done deliberately. Will you take responsibility of my additional bank charges due to this error which was brought about by your couriers? Your couriers give businesses bad names. I could easily have blamed FNB for this mess.