Worst Courier Company - Useless to say the least

This has been the worst and exhausting encounter I have ever had with a courier company and a Network Service Provider. At this moment im stuck between MTN and DSV, and starting to think DSV and MTN are in collusion for de*****ing people.

On 01 March 2024 I was contacted by DSV consultant regarding the appointment of the delivery of my MTN parcel. The call was concluded by that my parcel will be delivered on 02 March 2024. On 02 March 2024, I waited the whole day and never received the parcel nor did I receive a call from the dispatched personnel to advise that will not be able to make it. On 04 March 2024, I contacted DSV office and was passed around until I got through to a consultant who advised me as follows “your parcel has been shipped back to the warehouse and it not clear why”. I could not get clear explanation and had to contact MTN who then referred me back to DSV. I got through to a lady who advised me that my parcel was on its way to JHB warehouse as i had denied receiving this parcel; however, as mentioned above I did not receive a call nor was consulted by the dispatched personnel. Nevertheless, I was exhausted by the back fourth and decided to take the consultant’s advice that I will receive a call for reappointment within 2 days; however, to this date I have not receive a call, sms or email regarding this parcel.

This is such an appalling service.