WORLD'S MOST ****TIEST SERVICE

Item: DSV Road
Rating: 1
Author: ZONWABILE N

I app**** for a phone contract 2 weeks ago and was promised it would be delivered within 3 to 5 working days. I have been phoning MTN as well as their courier companies ( RTT & DSV) for the past week but until today have not yet been assisted. The agents from DSV they always promise to give me callback but all have failed to do so. I have been told many different stories as to why my parcel has not yet been delivered to me. This is inconveniencing me BIG TIME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This is UNACCEPTED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Helpful (0)

Replies (2)

DSV Road's replyOfficial

07 Sept 2017, 16:33

Good Day

Thank you for notifying us about your recent experience with DSV Mounties.

We sincerely apologise for the delay in delivery of your parcel.

As discussed telephonically, our client has run out of stock for your item and as a result have not been able to hand over to us for delivery.

We apologise that the experience that you had with us did not meet your expectations nor our delivery standards.

We value your feedback in terms of your experience with us, as this assists us in improving our service delivery to our clients.

Regards

DSV Management

DSV Road's reply07 Sept 2017, 16:33

Official

Good Day

Thank you for notifying us about your recent experience with DSV Mounties.

We sincerely apologise for the delay in delivery of your parcel.

As discussed telephonically, our client has run out of stock for your item and as a result have not been able to hand over to us for delivery.

We apologise that the experience that you had with us did not meet your expectations nor our delivery standards.

We value your feedback in terms of your experience with us, as this assists us in improving our service delivery to our clients.

Regards

DSV Management

ZONWABILE N's updateReviewer Update

08 Sept 2017, 09:38

Good day Thank you Justin for finally assisting me with this issue. When I placed this order on 15 Aug it was suppose to be an early birthday present as my birthday is coming up on Monday Sep 11th, but now instead of it being a birthday present it has turned to be a nightmare. I really want to be compensated for all the airtime I have used to call DSV and all the minutes I have been put on hold whilst the agents were playing music on my ear. I also would like to be compensated for all my time blood, sweat,screams and frustrations this situation has put me through. This is TOTALLY UNFAIR!!!!!!!!!!!!!!!!!!!!!

ZONWABILE N's update08 Sept 2017, 09:38

Reviewer Update