1 reviews | Active since Nov 2016

17 Sept 2023, 21:44

With 3.7 average rating, can you really expect more….

Average of 3.7 out of 10 rating from nearly 2500 customers, pathetic if I say the least. I shouldn’t have expected anything different. However MTN and other major companies persist in using their services… why???

Upon receipt of my MTN SIM card, I had a rude delivery person who didn’t accept my proof of residence when it has never been refused before from other retailers. When I asked him to wait 5 minutes while I printed an alternate, he promptly told me that he is not waiting and left…

I then arranged and confirmed an alternate date for the SIM delivery and they just didn’t pitch. I waited the whole day at home for the DSV which was a complete waist of my time.

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Replies (1)
DSV Road
DSV Road's reply18 Sept 2023, 08:26
Official
  Good day   We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.  They will be contacting you shortly to resolve your delivery query or attend to your query requirements.  Kind Regards, DSV Management