WHERE'S MY PARCEL!!!!

I am utterly disgusted and frustrated with DSV Durban. My first order arrived without any issues, but that relief was short-lived. Now, with my second parcel, not only has it not been delivered, but when I called to ask why, I was casually told that someone forgot to put it in the car. We rescheduled, only for me to be told again that it’s now on hold. This level of incompetence is unacceptable.