When the driver is in your road, but decides to not deliver... WHY?!?!?!?!

If I could give less than 1 star I would.

You people are just beyond incompetant, and your drivers are just pathetic.

I was told my cards would be delivered on Friday 8 February 2019. That afternoon, just before 13:00, the driver called to say he was in my road but could not find my office. So I explained to him. My office is in a big business park on the road, with big signage, and if he typed the name of the business park into Google Maps, he would have found it. I was out of the office but I had arranged for my co-workers to take delivery for me. I got back to the office late that afternoon and saw there was no parcel for me. It took 5 attempts of calling the driver before he answered. He would not answer when I called from my cell but he answered when I called from my office landline. Funny that. As if he was screening my calls. When I asked where my cards were, he said that he still could not find my office after I directed him, so he just decided to do other deliveries.BUT HE WAS IN MY STREET WHEN HE CALLED ME. So I asked why he didnt just call me again and he could not answer me. He said he would deliver on Monday 11 February 2019. I told him I expect the cards at 8:00. Needless to say there was no delivery yesterday. Nobody answers the phones at your CT branch and the JHB branch says they cannot help me, I need to call Nedbank and have them sort this out.

I just dont understand how you can let your drivers think its ok to abandon a delivery even when THEY ARE IN THE STREET THEY NEED TO BE IN?!

I have never experienced such appalling service (well, lack thereof) from a courier company.

I WANT MY CARDS!!!