LS
Liezel S

1 reviews | Active since Aug 2016

11 Aug 2016, 08:18

WHAT A CROCK

<p>my parcel was sent express, collected thursday, to be delivered friday (the following day, not week). i have phoned 4 times during this WEEK, the first excuse was they did not have time to deliver, the second excuse was the person was unknown at the address, but they did not try to phone me to confirm if they were at the right address. the third excuse was that they dont have any drivers available. i had to go and collect it myself. HORRIBLE TERRIBLE POOR SERVICE!!!</p>

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Replies (1)
DSV Road
DSV Road's reply11 Aug 2016, 08:40
Official

Good day

Please accept our sincere apologies for the level of service that you have received. This is absolutely unacceptable and not at all the type of service we provide to our valued clients.

We will address this with the relevant parties involved and take appropriate action. We apologise once again for the inconvenience caused and thank you for notifying us of your unfortunate experience.

Kind Regards,

DSV Distribution