WHAT!!!

Here is my story...

Ordered my card via the FNB app on the 26th of May. on the 4th of June I phoned FNB to find out what is going on where they informed that my card is with UTI and that it should have been delivered to me long ago.

I phoned UTI and spoke to an agent that informed FNB is trying out this new system where they offer you to provide your delivery address etc. However UTI's system is not linked properly so it picks up that they have scheduled a delivery due to the address provided. This has been an excersize for a few months now and can expect issues as its not perfect yet. (NOT MY PROBLEM) If you are aware of the problem, what system or process do you have in place to pull all contacts where this might be a potential issue and have them contacted accordingly.

I asked to speak to a supervisor where I was transferred to a Team Leader that said that that was not the case and that they should have contacted me. I wanted the card delivered yesterday but was told that I need to contact FNB for an urgent instruction as it is not normal procedure (but an UTI issue).

An appointment was scheduled with the Team Leader for delivery today 05/06/2019 between 10-12. I phoned to follow up on delivery after 12:00 and was told that there is no indication that an appointment was ever scheduled and that the card was only scanned in to the branch today 05/06/2019.

Please can someone come back to me! I need my card delivered TODAY!