Waybill and collection document was emailed on time, only to find out the time slot for the collection day was inconvenient for me

Waybill and collection document was emailed on time, only to find out the time slot for the collection day was inconvenient for me. Wrote to customer support my wuiry and request for early collection was attended before 2 hours after I sent my query and request. My panic was easily subsided by their quick response