Very pathetic service and no regard for customers

My order was handed to DSV on December 21st, 2022 and two weeks later 5 have not received my parcel. I have called their call center countless times and received no assistance, no one knows where my parcel is and when it will be delivered. This is the worst experience I have had with a courier company. They make no effort none whatsoever to get in contact with the customer and update them on their deliveries, so of these deliveries are time sensitive and DSV doesn't care! I will write a letter of complaint to Wesbank because this level of service from a supplier is rediculous and pathetic.