Very dissapointed

I am writing this with great sadness. I dropped of my parcel to Cape Town in a DSV locker on Monday, 15 April 2019 with a 2 to 3 delivery service. The Locker was not working and I left it the counter as per the instruction of the store where the locker was located. Apparently, the driver had collected parcels for the day and my goods would be collected the next day. On Wednesday, 17 April, I was trying to track my parcel online and my tracking number did not register. I called the DSV call centre only to be informed that the goods weren't collected as the store dropped the parcels into the locker after it came on and that the driver could not open the locker. At that point, no plan was made to get the goods out of the locker. After throwing a huge tantrum as my goods had to be delivered today, 18 April 2019, DSV sent a technician to open the locker and retrieve the goods. The call centre agents made a huge effort in order for my goods to be delivered today, they would have expressed the goods to Cape Town. The receiver, is leaving the country next week and this is birthday present!! I tried to be accommodating and even made arrangements with the receiver to have someone available next week in the morning should something go wrong (Thank goodness with my good sense I made an arrangement for this). This morning I track the parcel and it was loaded on a truck and not flown down as promised. The receiver will now have to wait a few months to receive his birthday present. AND I BLAME DSV. No amount of screaming and shouting can actually fix this as there is no arrangement that can be made to remove an item from a moving truck. This morning I actually feel like crying and very disappointed because of the incompetence of your company. I had the option of using several different couriers but made the decision to use DSV as the reliability is plastered everywhere.