Very disappointing experience with DSV.

Very disappointing experience with DSV. After waiting almost two weeks for important documents due to an error on their side, I explained the urgency of the matter and was given a confirmed delivery slot on 30 December between 15:00 and 17:00. At 14:12, I received a message saying the driver was on the way, so I waited.

By 16:30, the driver had still not arrived. When I contacted DSV, I was told the delivery had been cancelled — with no communication whatsoever from their side. When asking for an explanation, I was then told they couldn’t reach me, which is simply untrue, as I received no calls or messages.

When they contacted the driver to see if delivery could still be made within the time slot, I was told he had already knocked off (this is before 17:00 as promised). Despite DSV offering special delivery times, no assistance was provided even after escalation.

Poor communication, lack of accountability, and extremely frustrating service. I would not recommend DSV based on this experience.