Very Disappointed by DSV - THEY DON'T COLLECT

I tried DSV courier services for this first time and I got very disappointed. I booked an item for collection on the 03rd November; printed my waybill and manifest documents and paid; however DSV did not come to collect as arranged.

Even more disappointing - earlier on I had called to follow up; the consultant told me that she will escalate my query to client services who will look into the issue and come back to me; but did not!

I had to waste my airtime and call again at around 4:55pm, only to find that the people who deal with these type of queries are gone already. I am now sitting here with a parcel that was supposed to be collected today but was not. I am also sitting with an inconvenience of my delivery delaying with 1 more day.

If I knew I was putting myself to this kind of stress I was not going to bother to even book with DSV. This is serious inconvenience which customers don't need to undergo!