Very Bad Service

My name is Moses i expected a delivery from DSV however when i made a contact with DSV around 12:45 i was informed that my Bank Card has been received from ABSA however it will be delivered to the Branch. I did not agree with that as that was not the agreement with the bank and was advised to contact the bank to amend the instruction.

I immediately contacted the bank and they confirmed the amendment to the delivery address. When i contacted DSV the Gentlman Meshack Maluleke told me about a 12:00 cut off time for delivery, my question is why was the card not delivered to the branch before the cut off time because the card has been with DSV by that time. He (Meshack) insisted that i collect the card at the branch even after i indicated that i preferred a different address. When he kept insisting i requested to speak to his supervisor.

Mr Meshack Maluleke then indicated that the supervisor is not available, & i spoke to the lady who called herself Ndabezitha. The lady also could not explain why the card has not been delivered by 12:00 to the branch as per Meshack cut off time.

It is my view that DSV never intended to deliver my card. I asked how must i transact over the weekend, i was told to wait for Monday by Ndabezitha.

This is unfair, please investigate the conduct of both Meshack and Ndabezitha and provide me with feedback. I cannot be suffering the whole weekend because people are refusing to deliver my card.