Very bad service

I had a MTN phone arranged for delivery on the 11/02/25. I work nights, I stayed awake,as the delivery stated between 9-11. The courier arrived 1136. My finger prints were done 4 times on their gadget, I was told, sorry, the safe won't open as we cannot verify your ID at home affairs, and I could see it was just buffering. On the 12th a lady phoned me from DSV to arrange another date........the 14th......I received 2 sms, first at 0735, and second at 1205 to say the courier was coming through. My front door was open, I did not hear any hoot at gate, and had my phond with me, I then saw a missed call....... nobody came. By 1430i phoned them, and lady said the courier may still be coming, as he hadn't updated their communications online. I waited, and nothing.. I sent email, with no response to dsv. On 18th I phoned and requested call back......lady said she didn't see any email communication from me, yet I took the email address off your website for customer care she said that she would email MTN regarding a manual delivery regarding the phone after I complained about 1st delivery on 11th, she did not get hold of me, I then had another 3 people phone me, 2 lady's and a man. The last lady phoned 20th to set up delivery, and I said another lady was emailing MTN regarding hand delivery, she said she would enquire and get back to me, of which I have heard nothing to date. No email communication or anything. I am only putting 1 star so I can post on this Hello Peter page, but have had extremely bad service from DSV and feel like cancelling my contract with MTN now, because if the use DSV for online contracts and IV been treated so poorly, then I am extremely hesitant. My ***