SN
Sulize N
1 reviews | Active since Jul 2020
02 Dec 2022, 06:43
Very bad service and empty promises
I have sent a parcel with the DSV lockers at Engen on 20/11/2022. On 23/11/2022 the recipient was asked for a pin drop. Yesterday 01/12/2022 the parcel was still not delivered. Khosi in the call centre promised that she will make sure the parcel was delivered yesterday. This morning the parcel has still not be delivered. Almost 2 weeks to deliver a parcel from Pta to an address in Pta
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Replies (2)
DSV Road's replyOfficial
02 Dec 2022, 10:36Good day Sulize Nel,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management
DSV Road's reply02 Dec 2022, 10:36
Official
Good day Sulize Nel,
We sincerely apologize for the level of service that you have received and for the inconvenience caused.
We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements.
Kind Regards,
DSV Management
SN
Sulize N's updateReviewer Update
02 Dec 2022, 10:41This will be the last time I am using DSV. Your team that is investigating is also not very good because it takes them a day to reply to an e-mail and then nothing happens
SN
Sulize N's update02 Dec 2022, 10:41
Reviewer Update
This will be the last time I am using DSV. Your team that is investigating is also not very good because it takes them a day to reply to an e-mail and then nothing happens