Very bad service

This has been one of the most horrific experience dealing with this company who MTN uses to deliver their products. I've ordered a router three weeks ago which I still haven't received. First week got a message the delivery driver is on the way apparently he got lost cause he never showed up. Week two I had to enquire and a driver eventually shows up and asked me for directions and also if I've my documents ready which I did. Cause when I was called by DSV in Johannesburg I was informed to have my statement and ID ready for the driver and that I should also allow him to take my fingerprints which I said was fine. And then along came the driver called and after hearing I didn't have copies he refused to hand me a a delivery that I've paid for. So now I wanna know who and what gives you as a company the right to refuse my package when I had the requested documents. Also you can scan fingerprints but not documents how ridiculous is that. Honestly I hope that I never have to deal with your company ever again cause this isn't service at all.