VERY BAD SERVICE
Horrible and unprofessional. The. Lady that. Made an appointment with me for delivery asked for an alternative number, she captured it as 073 instead of 031 landline number. It was put on the waybill as the main number. Hence I didn't get OTP, driver left with my parcel, refused to give it to me. Called the office for assistance but they firstly blame Mtn for the typo. Repeatedly. I also can't reschedule delivery coz the driver didn't log it as undelivered yet. Still no assistance at all. They claim they can't contact the driver to confirm non delivery or to confirm my complaint. I just have to wait till they call me to reschedule one day?!? Why do u even have a call centre when no one can do anything?!!
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DSV Road's replyOfficial
14 Nov 2022, 14:35Good day Lazinda K, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply14 Nov 2022, 14:35
Official
Good day Lazinda K, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management