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Lourens E
1 reviews | Active since Mar 2015
17 Oct 2023, 17:01
Very Bad Attitude and Poor Service
Very bad customer service. Lady I spoke to on the phone has poor attitude towards customers. Put phone down in my ear, never called back. Still struggle to get hold of them.
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Replies (2)
DSV Road's replyOfficial
17 Oct 2023, 17:31Good day Lourens Engelbrecht We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply17 Oct 2023, 17:31
Official
Good day Lourens Engelbrecht We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation. They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
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Lourens E's updateReviewer Update
20 Oct 2023, 13:00Thank you for your quick response with regards to my complaint. I can confirm that it is resolved, and I also received my package today 20/10/23 as scheduled telephonically.
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Lourens E's update20 Oct 2023, 13:00
Reviewer Update
Thank you for your quick response with regards to my complaint. I can confirm that it is resolved, and I also received my package today 20/10/23 as scheduled telephonically.