Very angry and frustrated

They delivered my card. And then i had to struggle back and forth phoning the bank and dsv the entire day and no one could help me. Because the machine they scanned my id into was faulty. Can you imagine not even being able to buy a bread on valentine's day for your kid because your card isn't working yet. This morning i cant come to work because j can't put petrol into my car. Just to spend hours on the phone again just to obtain NOTHING why cant anybody help me resolve this??????????? Does no one know how the system work? I actually want to be compensated for all the airtime i have to spend on phonecalls the entire time