Utterly Pathetic Service.

We have been waiting for a device from MTN to be delivered for over a week, the DSV call center is absolutely pathetic, they first told us that we missed their call and the parcel has been put on hold and blocked, we ask for them to unblock it and please send... call center agent says we can expect a call, later in the day ... Nothing.... call then the next day, and get told the same story... I ask them to unblock it and, they say they will call and arrange delivery. Still no call to arrange delivery. I go to MTN today to find out whats going on... they call DSV, and guess what? THE PARCEL IS STILL BLOCKED!!! we ask them to test the number the have, and it works, so whats the issue, why are they lying about calling us, and why lie about unblocking it and saying they are going to call? ALL I WANT IS FOR MY STUFF TO BE DELIVERED ASAP, its been over a week now for something that is in the same town as me.... Also they don't give a ref no. for calls, and they wont give you the local depots phone numbers, their call center agents are super rude, and apparently they don't have supervisors you can talk to either.