Utter pathetic service

I ordered a rather expensive item from on 11 December and DSV was to deliver it. Never once did i receive any correspondence from them regarding the packages whereabouts.

I then on Tuesday received a call from our complex saying that DSV is there for a delivery but nobody was home to receive it. So the package went back to the depot, i arranged for the delivery address to be changed to one where there is always someone available to receive the package.

To this day if i use 'track and trace' there is no update on the whereabouts of my package and tha standard response i get from their call Centre is that 'the system hasn't been updated yet'.

I am horrified at this lack of communication and poor delivery service from a supposed reputable company, i would never willingly use your service if this is how you operate.