UTI - Utterly, totally inept.

One star only because I had no choice. What a joke of a company: one of the worst and as South African courier companies go the competition for that title is fierce indeed. Phoned to say they were delivering my mother's bank card. Two weeks later, no card. After endless back and forth between FNB and the useless courier company's call centre, the card is still sitting there. Their excuse was they could not contact me - having already called. Now they cannot release it unless FNB instructs them to because my mother is close to 90, rather deaf and doesn't manage the phone well. We live at the same address!! what fools. And no complaints email on theri website - I guess the traffic would just be too heavy. The parent company in Denmark would probably be appalled. But so much ineptitude gets hidden under the mantle of CEO.