UTI service Disappoints

Been expecting urgent documents from Wesbank since the 8th of July. Contact them today (23rd July ) to find out where these are only to find out That UTI had sent them back to Wesbank because there was nobody at the delivery address, impossible! I work for a company with 100's of employees. I don't get a phone call or any kind of notice until I contact them. On top of this I now have to pay a re-delivery fee. Very disappointed with the service rendered. These documents better reach me in the next few days ... ref Rtcpt***9