UTI lost my device
Last week i have received a call after a whole week of waiting for my MTN device to be advised it was incorrectly delivered to wit-bank . the agent said that it shall be re routed immediately and will be delivered at my office on 04-12-2017 Monday !, today upon calling the call center in Jo-burg (the agent even could not get my name right called me GOOLMAN and not GOOLAM ) the agent can not tell where my device was ? . Mpumalanga branch has advised me the device has been delivered in Johannesburg . When i call the Johannesburg branch the agent couldn't advise where is my device and is still on route . i was advised i needed to wait 3 more days once received and have had no Joy with UTI
can i please get help and get my device no later than today as UTI messed up this delivery !!!!!
Regards Goolam
Good day Goolam,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, They will stay in contact with you until resolution of your query.
Kind Regards,
DSV Management
Good day Goolam,
We sincerely apologize for level of service that you have received and for the inconvenience caused.
We have send your complaint to the relevant team for investigation, They will stay in contact with you until resolution of your query.
Kind Regards,
DSV Management
Good Day Goolam,
Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel, as well as for the lack of urgency from our staff.
We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
DSV Management
Good Day Goolam,
Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel, as well as for the lack of urgency from our staff.
We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
DSV Management