UTI LACK OF CUSTOMER SERVICE

Well following on from the FNB complaint in the battle to get my credit card is the rude and unprofessional service from UTI - the promises made by the team Leader john Legae which were not done and this results in a repeat call, back to square one. i am asked if i am available tomorrow to receive the card - I ask around what time - no idea says UTI I will check - puts me on hold and leaves me on hold for ages - i eventually terminate the call. my time is money and sitting holding on for ages for a company that seems not to keep their promises, train their staff and ensure that *********** agents do not call clients is not good use of my time and I have wasted far too much time on this matter - get your ACT TOGETHER - IT IS UNREALISTIC TO EXPECT A CLIENT TO SIT THE ENTIRE DAY WAITING for your delivery - you give a time range - the morning or the afternoon.- between 3 and 5 like other courier companies do. And DO NOT make promises to clients you cannot or will not deliver on - it tarnishes your company's image. When you call a client to verify delivery - give a time span - not an answer that says 'i have no idea'.