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JB
Jacques B

1 reviews | Active since Mar 2018

02 Mar 2018, 06:31

UTI couriers aka DSV distribution vandalise your package with knives

We as a business have used UTI aka DSV distribution for 5 years now. In the last two months we have experienced the most horrible treatment as follows: 1 - We send parcels almost daily with UTI. Recently the parcels just vanish and the support just send us from one office to the next...no one takes responsibility. The online tracking system is not working and does not state the actual position or reason for non delivery. 2 - in the last 4 weeks we had three packages damaged by a knife being forced into the package and into our nutritional product so that when the customers opened it, the powder of our product is all over the package. There are clear marks on the UTI packages of a knife being driven into the package. When we try to complain about this we are not being put through to any manager and no one takes responsibility. They simply don't supply any customer service or person allocated to our account to help.

This is the worst treatment I had as a long time customer of any courier company over the last 20 years.

0
Replies (7)
DSV Road
DSV Road's reply02 Mar 2018, 09:43
Official

Good day,

Please accept our apologies for the inconvenienced caused and for the damages to your packages.

Please will you provide us with your contact details and tracking numbers on this email address *** to ensure this is attended to as soon as possible.

We thank you for your valuable input into our services

Kind regards,

DSV Management

JB
Jacques B's update06 Mar 2018, 08:08
Reviewer Update
We have supp**** you with all the information last week on the damaged packages as well as the lost package. We have had no response concerning the damaged packages. We had the following response on the package which has now been lost for 11 days: ******************************************************************************************** ---------- Forwarded message ---------- From: Itumeleng Mokgadi - DSV ********** Date: Mon, Mar 5, 2018 at 8:57 AM Subject: RE: Y11567 QI:IMo FW: QINV:subbd ********** 1 Good Morning Liza I provided our Ops with the description you provided but as yet I have not received any positive feedback I have also lodged an investigation with our risk team to assist as well, please note that this process takes 4 to 5 working days Our sincere apologies for the inconvenience caused and we treating this matter with a sense of urgency Kind Regards Itumeleng Saviour Mokgadi Correspondence Agent National Contact Centre DSV Distribution DSV South Africa (Pty) Ltd Mann Road Louwlardia Centurion Gauteng South Africa *************************************************************************** There has been no urgency to track or find our package since DSV collected it 11 days ago and we are never contacted or updated unless we call/email. Please respond with an answer as to where our package is here on HelloPeter
DSV Road
DSV Road's reply06 Mar 2018, 09:29
Official

Good day Liza

This matter is under investigation, we will check with the relevant executive team regarding the progress.

We will be in contact shortly.

Kind regards,

DSV Management

JB
Jacques B's update07 Mar 2018, 12:05
Reviewer Update
Day 12: No response, No update
JB
Jacques B's update08 Mar 2018, 15:30
Reviewer Update
Day 13: No response, No update
DSV Road
DSV Road's reply08 Mar 2018, 15:55
Official

Good day Liza

We are trying to get feedback from the operations team regarding the investigations.

We will provide feedback once we receive findings on the investigations.

We thank you for your patience and apologise for inconvenience.

Kind regards

DSV Management

JB
Jacques B's update12 Mar 2018, 06:59
Reviewer Update
Day 17: Still no feedback on the lost package or the damaged packages.