JB
Japie B
1 reviews | Active since May 2021
22 Sept 2022, 17:25
Uselss DSV Courier
The most useless courier service ever. I ordered a phone from MTN online, told it would take 3-6 days delivery. Got an email that DSV received the phone the following morning, with a email stating DSV will contact me. Waited for them to phone, 2 days they did not call to make any arrangements. I called, now I'm told I have to wait another 7 days before a driver will be avaible in the area. If I knew it was going to take this long I would not have taken out a contract with MTN. Why can a small company like Courier Guy deliver within 24 hours of getting a parcel, and DSV, which is huge take forever.
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Replies (4)0
Replies (4)
DSV Road's replyOfficial
22 Sept 2022, 17:27Good day Japie, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply22 Sept 2022, 17:27
Official
Good day Japie, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
JB
Japie B's updateReviewer Update
23 Sept 2022, 18:08So you guys contact me, promise me my package will be here today. I tell you that I can cancel my contract with MTN and go to a mall I need to have a phone today. You reassure me that I must not worry I will get my phone today. Now today happens, and the shops are closed now, and my son does not have his birthday present. Thanks DSV, you suck big time!!! I will never ever support any business that uses you are a courier service, and I will make it known to the shop that due to them using you, I cannot support them. Useless is not the correct word I will use to describe your service, it should be worse.
JB
Japie B's update23 Sept 2022, 18:08
Reviewer Update
So you guys contact me, promise me my package will be here today. I tell you that I can cancel my contract with MTN and go to a mall I need to have a phone today. You reassure me that I must not worry I will get my phone today. Now today happens, and the shops are closed now, and my son does not have his birthday present. Thanks DSV, you suck big time!!! I will never ever support any business that uses you are a courier service, and I will make it known to the shop that due to them using you, I cannot support them. Useless is not the correct word I will use to describe your service, it should be worse.
DSV Road's replyOfficial
26 Sept 2022, 08:34Good day Japie, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
DSV Road's reply26 Sept 2022, 08:34
Official
Good day Japie, We sincerely apologize for the level of service that you have received and for the inconvenience caused. We have sent your complaint to the relevant team for investigation.
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
They will be contacting you shortly to resolve your delivery query or attend to your query requirements. Kind Regards, DSV Management
JB
Japie B's updateReviewer Update
26 Sept 2022, 18:00I do not want to seem rude, but really, again you phone me, today, in the morning, tell me that you will investigate what went wrong with the delivery on Friday and inform me. Around noon I get a call from your delivery department telling me I'm getting my package before 6pm today, guess what? It is 6pm and no package again. How *********** can one place be, doing the same thing over and over. How long will we be doing this? Fridays excuse I was told today was a technical problem, I wonder what your excuse is going to be tomorrow morning? Seems you are no better then ESKOM.
JB
Japie B's update26 Sept 2022, 18:00
Reviewer Update
I do not want to seem rude, but really, again you phone me, today, in the morning, tell me that you will investigate what went wrong with the delivery on Friday and inform me. Around noon I get a call from your delivery department telling me I'm getting my package before 6pm today, guess what? It is 6pm and no package again. How *********** can one place be, doing the same thing over and over. How long will we be doing this? Fridays excuse I was told today was a technical problem, I wonder what your excuse is going to be tomorrow morning? Seems you are no better then ESKOM.