Useless/***********/pathetic service delivery/unacceptable conduct/DO NOT USE THEM

Why an industry giant (MTN) would collaborate with such a useless company (DSV) through an even more useless company (SUMMER MOBILE) is beyond me. it has been two months, going on 3 months and R1400 later and still no phone. Summer mobile and MTN both refuse to refund the payments that have been debited from my account. Both are passing the blame onto the next with DSV being the main culprit. I am based in cape town. the long awaited handset has been sent country wide apparently but as yet no-one at DSV is able to provide me with as much as a tracking number, reference or invoice number. When I call (and I do call often), I spend up to 40 minutes waiting to be transferred to the next idiot who is unable to assist. I have gone as far as cancelling the agreement with Summer Mobile due to various reasons: their utter incompetence, quoting incorrectly and over-charging thereafter and then sending the phone all the way to Johannesburg. (Note that I have mentioned I AM BASED IN CAPE TOWN). I now have someone relatively eager to assist from Summer Mobile, still the problem with DSV persists. It's been 3 WEEKS since I cancelled the agreement and they are unable to locate the phone, hence the contract cannot be cancelled as the handset cannot be returned to Summer Mobile in order for them to finalize the cancellation process. MTN has informed me that should I cancel directly with them, there will be an early cancellation fee payable. This is ridiculous - why I should have to pay an early cancellation fee for a phone I have not received for an amount that I did not agree to pay???? The contract is not even valid yet as I am not as yet in possession of the handset. MTN, SUMMER MOBILE and DSV combine to make the worst user experience I have ever had. Never a problem before until Summer mobile and DSV entered the equation. How do I go forward from here? I am told I need to wait until the phone gets to where it needs to go. How much longer can this take? Most courier companies can get a parcel to Cape Town from JHB overnight.... but not DSV. DSV NEEDS TO STEP UP, TAKE RESPONSIBILITY AND GET THE PHONE TO SUMMER MOBILE AND END MY ORDEAL.