Useless! Useless! Useless!

I ordered a card with FNB on 19/10/22. On 21/10/2022 I got a call from one of your couriers stating they have my card out for delivery and would like to confirm my address somewhere in Halfway House. I explain to the gentleman that I live and work in Boksburg and not sure where DSV got Halfway House. He said he would let the office know the address is incorrect and someone will call me to get the correct one.

25/10/2022 I got a call from another courier also out for delivery IN HALFWAY HOUSE. He too, said the office will contact me to get the correct address. 27/10/2022 I had not yet received a call from DSV offices so I called them myself. They had no record of my ID number on their system. Because I work in the same road as FNB NORTH RAND ROAD I went to the branch, who then called DSV on my behalf. They all of a sudden could recall my information. The branch assistant requested the card be delivered to NORTH RAND ROAD BRANCH to avoid any more confusion.

28/10/2022 I got a call from ANOTHER courier in HALFWAY HOUSE AGAIN. I got in my car and went back to FNB NORTH RAND ROAD to correct DSV’s mess. Again we were told it will be delivered to NORTH RAND ROAD in 3 to 5 working days.

01/11/2022 I received an SMS stating my card is ready for collection AT BOKSURG AND NOT NORTH RAND ROAD!

I specifically chose that branch because I work 600m from the bank and can go at lunch time as I work (even weekends) when the banks are open.

When I arrived at the bank I was told I was the second customer TODAY who had been there due to DVS’s mistake – by 11:30 THIS MORNING!

The incompetence is appalling!