EEBE
Epson Europe BV Epson

1 reviews | Active since Feb 2018

19 Sept 2019, 08:08

USELESS USELESS USELESS COURIER COMPANY

I am sitting here in disbelief so early in the morning of how *********** DSV is. I do not even have energy to break it down in instances but if you are looking at opening an account with DSV, please save yourself the stress and stay away from them. They are so useless, the new system is just as useless. I mean i booked a collection which they are aknowledged the receipt at 08:33 yesterday morning but the parcel was not collected with no communication or apology. This is one of numerous confirmations that DSV is aactually really useless and i will be cancelling our account with them as soon as i can. This is just ridiculous! DSV, i do not need another apology from you guys because it does not solve my problems and you repeat the very same thing the very next day, no improvement. Mpumi at Epson on ***

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Replies (2)
EEBE
Epson Europe BV Epson's update19 Sept 2019, 08:55
Reviewer Update
Dear Mpumi, UTi*** is the collection reference number booked for today due to high volume of collections in the distribution box which our IT is working tirelessly to get it resolved. In the interim, I kindly request that please forward me the collection template once the system generates one to get it booked sooner. We sincerely apologize for the inconvenience caused by the missed collection. Best Regards, Rose ShakuAssistance Account Manager– Inland, Centurion+***4 Tel
Just imagine!!!
DSV Road
DSV Road's reply06 Nov 2019, 09:14
Official
Good day Epson,

We apologize sincerely for the inconvenience caused. We believe that the matter has now been resolved. Should you need any further assistance, please do contact us. 

Kind regards,
DSV Management