Useless, pathetic customer service

I am beyond annoyed. I ordered a credit card for my wife. DSV phoned her to confirm they would deliver at 10 AM today (Saturday 29/03/2025). We rushed to get home and spent the entire morning waiting for your driver. No delivery, no communications, nobody getting hold of us to say it couldn't be delivered and trying to arrange a new delivery time. Nothing! My wife sent an SMS to DSV requesting that she be contacted. Again - nothing! Exactly the same thing happened to me when my credit card was supposed to be delivered by DSV. Actually having to work means that Saturday is the only day of the week when we can get things done and thanks to the incompetence of DSV the day is a complete waste. The only reason that I can think organizations like Discovery still use you is that you undercut more reliable courier services and then cut costs by giving your drivers impossible schedules and providing your customers with the worst level of service possible. Neither you nor the companies that use you give a damn about the inconvenience that paying customers have to tolerate. My wife specifically needs that card as she going on a business trip next week. Tomorrow is Sunday but if her card is not delivered by the close of business on Monday, I will complain directly to Discovery and demand they do something to get the card to her.