USELESS DSV

I RECEIVED A MESSAGE THAT MY PACKAGE WILL BE DELIVERED BETWEEN 8 AND 17H00. I WAS HAD AN APPOINTMENT AT 3PM BUT HAD TO CANCEL. I THEN WAITED TILL 17H30 BUT NO PARCEL ARRIVED.I PHONED THE CALL CENTRE TODAY TO QUERIE WHILE ON THE LINE WITH THE CALL CENTRE I RECEIVED ANOTHER MESSAGE THAT THE PARCEL WILL BE DELIVERED TODAY.THE CALL CENTRE AGENT INFORMED ME THAT THEY CAN ONLY DELIVER ON TUESDAY 17/12. I PHONED NUMEROUS TIMES TO LOG A COMPLAINT BUT THE ARE GIVING ME INCORRECT NUMBERS TO PHONE AN LOG A COMPLAINT. WHAT PATHETIC SERVICE FROM DSV. WILL NEVER CONSIDER MAKING USE OF THEM. THE CALL CENTRE AGENTS ARE INCOMPETEND AND HAVE NO CLUE WHAT IS GOING ON AROUND THEM. WHEN PHONING YOU HOLD ON FOREVER