mE
melanie E
1 reviews | Active since Jul 2014
06 Feb 2019, 11:23
Useless courier company!! STILL WAITING FOR DELIVERY
Received an SMS to say that I will receive a call to deliver my ABSA card. Still waiting for the call and its been 3 days. I called today and spoke to several people who could not assist me. Waited on the line for 11 minutes after which the call was dropped. I NEED MY CARD OR I WILL LODGE A COMPLAINT AT ABSA AND CANCEL MY CARD!!!!!!!
Useless courier company!!
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DSV Road's replyOfficial
12 Feb 2019, 15:17Good Day Melanie E,
Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel.
We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
DSV Management
DSV Road's reply12 Feb 2019, 15:17
Official
Good Day Melanie E,
Thank you for notifying us about your recent experience with DSV Mounties.
We sincerely apologise for the delay in delivery your parcel.
We have escalated the issue to the relevant department to address in order to prevent the issue from occurring again.
Your parcel has since been delivered as arranged.
We value your feedback in terms of your experience with our agents as this assists us in improving our service delivery to our clients.
Regards
DSV Management