EEBE
Epson Europe BV Epson

1 reviews | Active since Feb 2018

05 Nov 2019, 15:59

USELESS COURIER COMPANY

So DSV overcharged us by about R90000 for our account and now they have blocked our account because we are not able to pay this inflated invoice and they are not able to amend the invoice. We have always paid the account on time all the time and we have not exceeded the credit amount, it is exceeded because DSV overcharged us. Gail Browne in accounts is well aware of this and she is using blocking the accout to force us to pay when we are not in the wrong. we are willing to pay, we just want a corrected invoice and they are not able to provide us with that. If it is not one thing with DSV then it is the other. Right now we have parcels that were meant to be delivered yesterday already and they cant even tell me where they are. This is really tiring. DO NOT OPEN AN ACCOUNT WITH DSV Moral of the story, check my previous reviews!!! they are a serious headache!!

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Replies (4)
DSV Road
DSV Road's reply06 Nov 2019, 07:40
Official
Dear Epson, 

We have sent your details to the relevant department to follow up and revert with feedback. We trust your issue will be resolved ASAP.

Kind Regards,
DSV Management
EEBE
Epson Europe BV Epson's update06 Nov 2019, 09:53
Reviewer Update
This is a simple matter, not rocket science at all. You overcharged by about R90000 and we want a correct invoice for us to pay and you are unable to provide us with that and now you have suspended our account. All you need to do is rectify the iinvoice so we can pay, in the meantime you need to activate our account so we can use. This is unacceptable. We cannot suffer because of your mistakes. This needs to be resolved ASAP!!!
EEBE
Epson Europe BV Epson's update06 Nov 2019, 10:00
Reviewer Update
No one has even bothered to call me and update as to what is being done and when can i expect this to be resolved.
EEBE
Epson Europe BV Epson's update21 Jan 2020, 16:22
Reviewer Update
Just some feedback since the last review we wrote. Gail Browne in accounts managed to assist us with this query, she has been quite helpfull and explained everything. Gail is quite an asset to DSV.