Useless company

Never in my life have I come across such useless courier company. I upgraded my cell phone with MTN. 1)I received a sms with a reference number from DSV and that they will contact me to make arrangements on the 4th April. By the 6th April no one called me. I contacted DSV and made arrangements my self. 2) They said the driver will call me on the 9th April to let me know when he will arrive and it will be between working hours. By 16h00 on the 9th April no driver contacted me. I called DSV to find out where the driver is so I can wait. They could not tell me. So I left work which is 50km from home, hoping for the best. 3) 18:00 that evening the driver contacted me to find out if where am I. I explained to him I am 50km away from work and the adress given was for working hours, and 18:00 is far over working hours. I had to travel 50km back to work which is in a dangerous area and wait for the driver. He only pitched after 19:00. Then he didn't have a pen and it was just the one thing after the other.

16th April I contacted MTN to notify them the device is faulty. Once again I am waiting for DSV to contact me to make a appointment to collect. When I called them they didn't know anything. They gave me the driver contact details. Contact the driver and he wants me to sms my info... I said to him I can not sms because my phone is faulty this is why they need to collect. Now I am frustrated to the max